Shipping and Cancellation Policy

Eligible ready-to-ship standard-size orders placed before 12:00 PM Central Time, Monday through Friday, are typically shipped the same business day. Eligible orders received after 12:00 PM Central Time are typically shipped the next business day. High order volume, holidays, severe weather, inventory discrepancies, or logistics disruptions may extend these estimates.

Custom-sized, made-to-measure, altered, or specially configured products typically require two to three weeks of production before shipment. Production begins after the customer confirms measurements, color, quantity, heading style, and other customization details.

Rush production may be available for an additional fee only when our workshop confirms availability before the order is placed. Business days are Monday through Friday, excluding United States federal holidays.

Tony’s Collection currently ships only to valid residential or commercial addresses within the United States. We do not currently offer international shipping. Orders submitted with a delivery address outside the United States may be cancelled.

Available delivery services, estimated transit times, and applicable shipping charges are displayed at checkout before payment is submitted. Expedited delivery is available only when it appears as an option at checkout for the selected address and product.

Tracking information is sent to the email address used for the order after the carrier accepts the shipment. Delivery dates shown at checkout or in carrier tracking are estimates and may change because of weather, holidays, service disruptions, address issues, or other conditions outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address at checkout. Incorrect or incomplete information may cause delays, failed delivery, return-to-sender charges, or additional reshipping costs. Contact us immediately if an address correction is required.

Cancellation requests must be submitted as soon as possible. An order may be cancelled only before processing or production begins; the practical cutoff is determined by the order status when the request is received. Submitting a request does not mean it can be approved.

Custom and made-to-measure orders cannot be cancelled after fabric cutting, sewing, alteration, or production has started. Customers are responsible for reviewing all measurements and customization details before submitting the order.

When a cancellation is approved before fulfillment, payment is returned to the original payment method. The time for the credit to appear depends on the customer’s bank or payment provider.

Once an order has been accepted by the carrier, it cannot be cancelled. After delivery, eligible requests are handled under our Returns, Exchanges and Refund Policy. Eligible post-delivery requests must be made within 14 days and are handled as exchanges rather than preference-based monetary refunds.

A package refused by the customer or returned because of an incorrect or incomplete customer-provided address will be reviewed after it is received. The customer is responsible for return-to-sender and reshipping charges unless the shipment was incorrect or damaged because of an error by Tony’s Collection or the carrier.

Carrier schedules may be affected by severe weather, transportation interruptions, holidays, government action, or other events outside our reasonable control. We provide available tracking information and reasonable assistance with delayed shipments. Nothing in this policy limits consumer rights that cannot legally be excluded under applicable law.

When tracking shows a package as delivered but it cannot be located, check the delivery area, mailroom, building management, household members, and nearby neighbors. Contact the carrier and our support team promptly if it remains missing.

When a shipment appears lost in transit after the estimated delivery date, provide your order number and tracking number. We will review the tracking history and assist with the carrier investigation before confirming the appropriate resolution.

Contact us within 14 days of delivery if an order arrives damaged, incomplete, or materially different from what was ordered. Keep all original packaging until the review is complete. Verified shipping damage or fulfillment errors will be corrected through a replacement or exchange at no additional product cost.

• The order number
• A clear description of the issue
• Clear photographs of the product, packaging, and shipping label

Tony’s Collection is not responsible for delivery failure caused by an incorrect or incomplete address supplied by the customer. Any return-to-sender or reshipping cost may be charged to the customer.

Eligible ready-to-ship standard-size orders typically ship the same business day when placed before 12:00 PM Central Time on a business day, or the next business day when received later. Custom and made-to-order products typically require two to three weeks of production before shipment. Carrier transit time begins after the order is handed to the carrier.

We ship only within the United States. Rush production may be available for an additional fee if the workshop confirms the requested timeline before you place the order.

A shipped order cannot be cancelled. Continue monitoring the tracking link for a delayed shipment; after the estimated delivery date, contact the carrier and then our support team with the order and tracking numbers if further help is needed.

Questions about shipping, tracking, address corrections or cancellations may be directed to:

Do not send a product to the address below unless our support team has issued return instructions.