Returns, Exchanges and Refund Policy

Customers must contact Tony’s Collection within 30 calendar days of the recorded delivery date to request an exchange. Requests submitted after the 30-day period may be declined.

The product should not be shipped back without first contacting our support team and receiving return instructions.

Eligible returned products may be exchanged for an available replacement product. We do not provide cash refunds or refunds to the original payment method for preference-based returns after delivery.

When an approved replacement product has a higher price, the customer must pay the difference before the replacement is shipped. When the requested replacement is unavailable, Tony’s Collection may provide store credit for the approved value of the returned product. Store credit cannot be exchanged for cash.

This exchange-only rule does not apply to an order that Tony’s Collection successfully cancels before processing or fulfillment begins.

To qualify for an exchange, the product must:

• Be returned within the approved return period
• Be unused, unwashed and unaltered
• Be free from stains, damage, odors, pet hair or signs of installation
• Include its original packaging, labels and accessories
• Be accompanied by valid proof of purchase
• Be packaged securely for return shipment

Custom-sized, made-to-measure, altered or specially configured products are made according to the customer’s submitted specifications. These products cannot be exchanged because of a change of mind, color preference, incorrect customer measurements or other customer-selection issues.

Custom products remain eligible for review when:

• The product was manufactured incorrectly
• The product does not match the confirmed order specifications
• The product contains a manufacturing defect
• The wrong product was delivered
• The product was damaged before or during delivery

Customers are responsible for reviewing and confirming all measurements, colors, sizes, quantities and customization details before submitting the order.

Sale and promotional products may be exchanged when they otherwise satisfy the eligibility conditions in this policy.

The exchange value will be based on the amount actually paid for the product, excluding any expired discount, shipping charge or promotional value.

To request an exchange, email support@tonyscollection.shop within 30 days of delivery. Include:

• The customer’s full name
• The order number
• The product being returned
• The reason for the exchange
• The requested replacement
• Photographs when the product is damaged, defective or incorrect

Our support team will review the request and provide return instructions when the exchange is approved. Products returned without prior approval may be refused or returned to the sender.

For exchanges requested because of preference, color selection, sizing selection, incorrect customer measurements or another customer-controlled reason, the customer is responsible for return shipping costs.

For verified damaged, defective or incorrectly delivered products, Tony’s Collection will provide return instructions and cover reasonable return shipping costs. Original shipping charges are not credited for preference-based exchanges.

We recommend using a trackable shipping service. Tony’s Collection is not responsible for return packages lost before they are delivered to the approved return location.

Returned products will be inspected after delivery. We will notify the customer whether the exchange has been approved or declined.

Approved replacement products are generally prepared within five business days after inspection, subject to product availability. Custom replacements may require the normal custom production period. Replacement tracking information will be provided when the replacement order has been shipped.

Customers must inspect their order after delivery and contact us within 30 days if a product is damaged, defective, incomplete or different from the product ordered. The customer should provide clear photographs of:

• The affected product
• The defect or damage
• The packaging
• The shipping label, where relevant

When the issue is verified, Tony’s Collection will arrange an appropriate replacement or correction at no additional product or return-shipping cost to the customer.

Normal wear, improper washing, incorrect installation, customer-caused damage, sunlight exposure and use contrary to the product-care instructions are not considered manufacturing defects.

Cancellation requests are governed by our Shipping and Cancellation Policy. An order that has been shipped cannot be cancelled. It may only be considered for exchange after delivery under the conditions stated in this policy.

This policy does not limit any consumer right that cannot legally be excluded or restricted under applicable law.

Questions or exchange requests may be directed to: